Receptionist, Administration
# Summary
| Job Title | Receptionist, Administration |
| Employment Type (Full-Time etc.) |
Relief/Casual Position Expected Start Date: May 2026 |
| Total Hours of work per week | On Call Basis (some evening and weekend work required) |
| Compensation Amount / Range | $21.20 - $25.42 per hour |
| Existing Vacancy | ☒Yes ☐ No |
| Is Artificial Intelligence used for screening or assessment of candidates | ☐Yes ☒ No |
# About the organization
LAMP Community Health Centre is a multi-service, community based charitable organization that provides a wide range of programs and services to improve a person's health. LAMP uses a co-ordinated approach to connect people to medical services and other programs that build personal resources. By providing services that improve physical, emotional, social and economic well-being, people can better control their health and environment.
Our organization is grounded in principles of health equity, and we are committed to delivering services and programs through an anti-racism, anti-oppression lens. We strive to create a healthier community by putting people first and addressing systemic barriers to care.
# About the position
Job Summary
At the heart of our work is an interdisciplinary approach that delivers holistic, community-based care – with a strong focus on individuals who experience barriers to accessing health services. Our team is deeply committed to inclusivity and works within the social determinants of health framework, emphasizing prevention, health promotion, and client education.
The Receptionist is responsible for providing professional, welcoming, and consistent front-desk services during operating hours on a call-in basis when the regular staff is on leave or unavailable. This role ensures safe opening and closing of the facility, accurate and timely handling of clients, visitors and calls, and high-quality client service aligned with LAMP’s guiding fundamentals.
Primary Responsibilities
Front Desk and Client Services
- Safely open and close the facility in accordance with established procedures.
- Greet all visitors in a professional, respectful, and welcoming manner and direct them appropriately.
- Answer incoming calls, direct inquiries to the appropriate program or staff member, and provide accurate general information.
- Liaise with clinical and program staff (including MOAs and Intake staff) to support client flow and communication.
- Monitor reception and waiting areas areas to ensure safety, cleanliness, and readiness for client service.
- Respond calmly and professionally to challenging situations, using established escalation protocols and available supports (e.g. Client Response Team).
- Maintain client confidentiality in accordance with policies and processes.
- All other duties as assigned in line with this position
Communication and Coordination
- Communicate operational updates (e.g. maintenance issues, service disruptions) clearly to staff using established systems.
- Work collaboratively with other Receptionists and members of the Administration Team to ensure consistent service delivery and information sharing.
- Participate in the Client Response Committee, as required.
- Facilitate internal communications by posting material on bulletin boards as requested and ensure that information on the Bulletin board is kept current.
Health, Safety, and Environment
- Monitor and restock infection control supplies at reception.
- Maintain cleanliness of reception and common areas in line with health and safety expectations.
- Monitor security cameras, alarms, and accessible entrances and report issues promptly.
- Serve as the primary coordinator for fire safety by keeping the emergency binder and fire safety box in an accessible location, bringing the binder outside during an evacuation for roll call and directing emergency responders to information.
- Follow all organizational policies, procedures, and health and safety requirements.
Administrative and Program Support (during overlap periods)
- Provide administrative support to programs and administrative units as assigned.
- Perform accurate data entry and updates as required.
- Coordinate room bookings in accordance with policy, including internal and approved external bookings.
- Handle mail, courier deliveries, scanning, faxing, and basic document coordination.
- Support membership processing, donations, and coordination with Accounting as required.
- Maintain up-to-date program and event information and ensure accurate sharing with staff and clients.
# Qualifications
-
Secondary School Diploma (or equivalent) with 1–3 years of reception experience; ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated experience providing exceptional customer service and fostering a welcoming, professional environment with strong client relations.
- Excellent interpersonal and communication skills (verbal and written) to work effectively across all levels of a diverse workforce.
- Experience working with vulnerable populations, including exposure to crisis situations, de-escalation, or similar settings, is an asset.
- Strong organizational skills with the ability to manage competing priorities, remain flexible, and stay calm under pressure while meeting timelines.
- Alignment with the organization’s values and goals; availability to work weekends as required, with knowledge of the local community and/or a second language considered an asset
# Please send resume with a cover letter to Human Resources: recruiting@lampchc.org
# Subject: Job Opening for Receptionist
What We Offer
For Qualifying full-time and part-time employees and pro-rated to full time equivalent:
Comprehensive Health & Wellness Coverage
- Extended health and dental: coverage for prescription drugs, vision, health practitioners and more
- Group Life Insurance
- Employees Assistance Program (EAP):free, confidential support
- Healthcare discounts via Altum Health for services like massage therapy and physiotherapy
- Free access to Calm (meditation, sleep stories, self-care tools) and access to employee engagement platform Motivosity
- 4 Weeks of vacation to start plus paid sick days
- 11 paid statutory and organizational holidays
- Pension: membership in the Healthcare of Ontario Pension Plan (HOOPP)
Growth, Purpose &Community Impact
- Paid Orientation, ongoing training, and professional development opportunities
- On-site and e-learning, plus access to course fee support
- Opportunities to serve diverse communities through inclusive, client-centered care
- Collaborative work environment focused on innovation and continuous improvement
- Active involvement in internal/external committees and community partnerships.
- A workplace committed to equity, diversity, and removing barriers to accessibility
LAMP Community Health Centre is dedicated to achieving a workforce that reflects the diversity of the community it serves and encourages applications from equity seeking groups. Requests for accommodation due to disability can be made at any stage in the recruitment process.