A quality improvement (QI) approach to access and efficiency can help your organization make health care more accessible to the communities you serve, even with little or no additional funding. On this page you'll find QI tools to support you in this process as well as some case studies from Alliance member organizations that we hope will inspire you.
Quality improvement tools
- Advanced Access and Efficiency Workbook for Primary Care (HQO) - see especially the table "Summary of Advanced Access and Efficiency Measures" in section 4.
- A Guide to Advanced Access and Efficiency for Primary Care Providers: Time For Change Module 3 (HQO and MacHealth)
Innovative Case Examples
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Webinar: Using Data to Determine Roster Complexity in Primary Health Care
- This panel presentation from staff at the London Intercommunity Health Centre showcases a data-driven, collaborative approach to balancing your providers' client/patient panel complexity.
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Better Health Project (Smiths Falls, 2010).
- Appendix A in this document describes how the Merrickville District Community Health Centre (now part of Rideau Community Health Services) responded to a primary health care crisis that emerged after the retirement of two family physicians in Smiths Falls and the sudden death of a third. This 2011 news article provides more details about the project.
- COMING SOON: Rapid Intake
Want to learn more about this topic? Reach out to us at QI@AllianceON.org. You can connect with one of our QI coaches for guidance or hear about the successful change ideas discovered in our second learning collaborative, Increasing efficiency to improve access to care, which ran from September 2022 through December 2024. Representatives from some of the participating teams will share their experiences and learnings from the project at the Alliance's 2025 Conference.