Dialing Down Barriers: A Quality Improvement Journey to Strengthen Connection and Equity

This webinar is presented by Access Alliance Multicultural Health and Community Services

Event poster listing date, time, and webinar description
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What’s the biggest barrier your clients face when trying to reach you by phone? Is it the system itself? Discover how Access Alliance is reshaping its phone system to cut wait times, improve language access, and embed equity into everyday client contact. Join us for 45-minutes of quality improvement (QI) methods, real-world data, and actionable next steps. We will share how QI leads, secretaries, and researchers came together with real-world data, plain-language scripts, and workflow analysis that make phone access an equity win for clients. Get practical ideas for integrating digital tools, tracking key indicators, and fostering cross-team collaboration to turn phone-related frustrations into reliable, inclusive client pathways. From "press zero" overloads to a strategic phone system redesign, hear about what we learned will boost client satisfaction and support community health goals.

# Session goals

  • Strengthen collaboration among QI, research, and operations staff across CHCs through shared learning and dialogue.
  • Help answer: “What’s the biggest barrier your clients face when trying to reach you by phone?”
  • Access Alliance reimagined its phone system to strengthen connection and equity for its clients. Understand how this fits into broader communications structures. 
  • Hearing from you! What have others done? 

# Learning outcomes 

  • Learn about applying a QI lens when addressing phone and communication access challenges, and pilot phases to test updated systems and digital tool integration.
  • Uncover the unique experiences and needs of newcomer communities when engaging with phone systems and other platforms.
  • Hear from others! Share suggestions, comments, and reflections. 

# Who should attend? 

CHC, primary care, and settlement QI leads, managers, secretaries, research staff, and frontline providers engaged in digital transformation and client information and service journeys in health and settlement.

# Speakers

  • Cliff Ledwos | Acting Executive Director, Access Alliance
  • Courtney Kupka | Research and Evaluation Coordinator, Access Alliance
  • Sehrish Haider | Immigrant Insight Scholar Fellow
  • Lorri Zagar | Independent QI Coach
Détails
le Jeudi 13 Novembre 2025 - 11:15
11:15 am - 12 pm
Coût : 
Free
Internal/External: 
Type d’événement : 
Emplacement
Online event

Health Security Unbound: Navigating Power, Surveillance, and Ethics

This event is presented by the Institute of Health Emergencies & Pandemics at the University of Toronto.

Join us for a compelling and timely webinar led by Joy Fitzgibbon, exploring the evolving landscape of health security in pandemic prevention and response. As global threats increasingly blur the lines between public health and national security, this session will delve into the security requirements that shape pandemic preparedness—and the tensions that arise when human rights intersect with military and intelligence interests.

Through a critical lens, Fitzgibbon will unpack:

  • The securitization of health in global pandemic strategies
  • Competing frameworks for managing bio-threats
  • Ethical dilemmas in surveillance, containment, and emergency powers
  • The role of intelligence agencies in pandemic forecasting and response
  • How to balance civil liberties with collective safety

 Whether you're a policymaker, public health professional, researcher, or concerned citizen, this webinar offers a thought-provoking look at the future of health security—and the choices we face in safeguarding both lives and freedoms.

Presenter:

Panelists:

Détails
le Lundi 24 Novembre 2025 - 12:00
12-1 pm
Coût : 
Free
Internal/External: 
Type d’événement : 
Emplacement

A Fireside Chat with Health Promoters

event flyer listing date and time
Register here: https://www.eventbrite.ca/e/emerging-topics-in-health-promotion-tickets-1754925261699

This webinar is presented by Health Promotion Ontario HPO

 

A Fireside Chat with Health Promoters is the second webinar in HPO's Fall 2025 Webinar series, Emerging Topics in Health Promotion.

This virtual series will spotlight timely and evolving areas of health promotion, offering both inspiration and practical tools to apply in your work.

Through the virtual series, attendees can expect to:

  • Participate in thought-provoking conversations with experts and innovators
  • Explore fresh and emerging ideas shaping the field of health promotion
  • Leave with practical strategies to strengthen your practice

 

Détails
le Mercredi 12 Novembre 2025 - 13:00
1:00-2:00 pm
Coût : 
Free
Internal/External: 
Type d’événement : 
Emplacement
Online event

Virtual OCO Open House: A Day in the Life of a Caregiver

This event is presented by the Ontario Caregiver Organization.

Join us for an in-depth look at the caregiver journey and the challenges they may face. In this session, our CEO, Amy Coupal, will be joined by a caregiver to discuss the ups and downs of caregiving, along with the free programs and supports that the Ontario Caregiver Organization (OCO) offers to help caregivers along the way.

 

Détails
le Jeudi 6 Novembre 2025 - 12:00
12
Coût : 
Free
Internal/External: 
Type d’événement : 
Emplacement

Working Together in Palliative Care

This event is presented by Compassionate Ottawa as part of their Conversations with Leaders series. 

This live, virtual event will feature a conversation with Dr. Hsien Seow and Dr. Samantha Winemaker, co-hosts of The Waiting Room Revolution podcast and authors of the book Hope for the Best, Plan for the Rest. In discussion with Dr. Mary Lou Kelley, Compassionate Ottawa volunteer, we will hear Dr. Seow and Dr. Winemaker’s real-life stories, their 7 keys for navigating a serious illness, how patients and their caregivers can be hopeful and prepared at every step of their journey, and how much it matters that we all work together. 

Event limited to 500 registrants. A recording of the webinar will be posted on Compassionate Ottawa's YouTube channel following the broadcast. 

# Presenters

Dr. Hsien Seow is the Canada Research Chair in Palliative Care and Health System Innovation and a Professor in the Department of Oncology at McMaster University. He publishes health care research focused on improving the patient and family experience for those facing serious illness. He is the co-author of The Tao of Innovation: Nine Questions Every Innovator Must Answer.

Dr. Samantha Winemaker is a palliative care physician who cares for patients with serious illness and their families in the home. She is an Associate Clinical Professor at McMaster University in the Department of Family Medicine, Division of Palliative Care. She has won numerous awards for her leadership and contributions to palliative care education for health care professionals.

Dr. Mary Lou Kelley is a Social Worker, and was engaged in practice, teaching, and research in gerontology and palliative care at Lakehead University for 35 years. She was the recipient of the Canadian Hospice Palliative Care Association’s Award of Excellence (2011), the Queen Elizabeth II Diamond Jubilee Medal (2012), and the Ontario Hospice Palliative Care Visionary Award (2015) in recognition of her career contribution to Canadian palliative care. She has been volunteering with Compassionate Ottawa since 2018.

Détails
le Jeudi 13 Novembre 2025 - 10:00
10:00 - 11:30
Coût : 
Free
Internal/External: 
Type d’événement : 
Emplacement
Online event

CPRI Research Symposium: Optimizing Treatments and Environments for Complex Child and Youth Mental Health and Development

This event is presented by the Child & Parent Resource Institute (CPRI). 

# Registration is now open

You're invited to the biennial CPRI Research Symposium! This hybrid event —offered both virtually via Zoom and in-person at CPRI in London, Ontario —is designed for researchers, clinicians, academics, medical and allied health professionals, educators, and learners. 

# Explore the following themes: 

  • Tailoring Dose, Duration, and Frequency for Therapeutic Interventions
  • Designing Healthy and Supportive Spaces in a Technological Age

# With invited plenary lectures from:

  • Karleigh Darnay
  • Dr. Celia Robichaud

See this page for more information about the conference themes and learning objectives.

# Ticket prices

  • Caregivers and student learners:
    • All Day Virtual Pass: $40
    • All Day In-Person Pass - $60
  • Researchers, Clinicians, and Professionals
    • All Day Virtual Pass - $80
    • All Day In-Person Pass - $120

In-person passes include in-person networking opportunities, research poster engagement, continental breakfast, lunch, and swag. 

 

#  

Détails
le Mardi 16 Juin 2026 - 08:00
8:00 am - 3:30 pm
Coût : 
$40-120
Internal/External: 
Type d’événement : 
Emplacement
Hybrid event - Online (Zoom) and in-person at at CPRI-Zarfas Hall
600 Sanatorium Road
London, ON N6H 3W7

Our Health, Our Power: Advancing PrEP Equity for Black Women

This event is hosted by Women’s Health in Women’s Hands CHC in partnership with: Africans in Partnership Against AIDS (APAA), Gilead Sciences, Community Alliance for Accessible Treatment (CAAT), and CAYR Community Connections

# What it is

A one-day forum bringing together Black women (cis and trans), non-binary people, community members, providers, and researchers to share knowledge, uplift lived experiences, and co-create strategies for equitable PrEP access and HIV prevention.

This is a hybrid event. You can attend in person at 163 Queen Street East in Toronto or virtually via Zoom.

For those attending in person, food, presto transit tickets, and a childcare reimbursement will be provided (must show proof of child's age). 

# Why it matters

Together, we’re advancing community-led solutions for PrEP equity, empowerment, and care.

# Questions?

Contact Natasha Lawrence at natasha@whiwh.com

Détails
le Vendredi 31 Octobre 2025 - 09:15
9:15 am - 4:30 pm
Coût : 
Free
Internal/External: 
Type d’événement : 
Emplacement
Virtually via Zoom
or 4th floor, 163 Queen St. E.
Toronto, ON M7A 2H6

Patients Redefining the Future of Health Care in Canada

This summit is presented by Save Your Skin Foundation.

Patients Redefining the Future of Health Care in Canada is an annual summit that provides opportunities for patients, caregivers, patient advocates and representatives from diverse disease and disability groups to come together, alongside the broader healthcare ecosystem, to explore and discuss a shared vision for healthcare and better health outcomes in Canada.

The first two two days (November 25 and 26) will be filled with insightful speakers and panels on health and social issues that impact health outcomes. Each day will include breakout sessions to network with colleagues and discuss opportunities for advancing integrated health and social care and to create the needed data infrastructure to address these challenges. 

November 27th is an exclusive action--planning session for patients, caregivers, and their organizations to brainstorm together on actions to move us forward to the next Summit and into the next decade.

French-subtitled recordings will be available post-event. 

# What Makes This Summit Unique:

# Spotlight on Critical Intersections

This year's program will highlight powerful voices where health meets social policy, featuring:

  • Vital First Nations, Inuit, and Métis (FNIM) perspectives building equitable, culturally grounded, and self-determined solutions
  • Urgent discussions on Canada's supportive housing crisis response and its health impacts
  • The growing financial strain of acute/chronic conditions as systemic barriers to care

# Data Revolution

We're advancing action on:

  • Leadership in shaping Canada's connected and equity-informed health data infrastructure
  • Inclusive, community-led governance practices   

# From Discussion to Impact

These conversations will:

  • Examine how socio-economic factors drive health outcomes
  • Present solutions that are culturally grounded in FNIM needs and perspectives
  • Challenge us to leverage opportunities and support the scaling of real-world solutions 

If you are a patient, caregiver, or group representing them, join the action planning session to shape our work together for the coming year. 

We hope you will join us! 

Détails
le Mardi 25 Novembre 2025 - 08:00
le Mercredi 26 Novembre 2025 - 07:00
le Jeudi 27 Novembre 2025 - 08:00
November 25-27, 2025
Coût : 
Free
Internal/External: 
Type d’événement : 
Emplacement
Virtual event

Climate data in action: An interactive workshop for public health

This webinar is presented by the National Collaborating Centre for Environmental Health

Event flyer listing title, date, time, and presenters. Image depicts crews fighting a brush fire.

The climate is changing, and public health impacts are already affecting Canadians. Increasingly, communities are confronting challenges related to extreme heat events, forest fire smoke, vector-borne diseases, and changing precipitation patterns.

Today’s public health professionals are among those at the forefront of climate risk. Future climate data supports public health professionals as they build resilience, whether they are planning for long-term operations or communicating about impacts and risks of climate change.

This interactive workshop guides public health professionals through core climate concepts and provides a step-by-step walkthrough of Canada’s new and improved national climate data hub, ClimateData.ca. Through break-out groups, participants will gain experience accessing, downloading, and applying climate data in a public health context.

Participants will leave the workshop with a stronger ability to:

  • Recognize climate variables that relate to public health
  • Understand how future climate data can be visualized and interpreted using ClimateData.ca
  • Create customized climate data downloads
  • Apply climate data to public health contexts

# Speakers

  • Elaine Barrow, Canadian Centre for Climate Services
  • Ryan Smith, Canadian Centre for Climate Services
Détails
le Mercredi 29 Octobre 2025 - 12:00
12:00-1:30pm
Coût : 
Free
Emplacement

Introducing the Ontario Health Menopause Quality Standard and Resources to Support Evidence-Based Care

This webinar is presented by Ontario Health.

This webinar will provide an overview of the Menopause Quality Standard. It will introduce the audience to the quality statements and associated resources, and explore how they can be used to improve care for women and gender-diverse people who are experiencing perimenopause or menopause.  

Détails
le Vendredi 31 Octobre 2025 - 12:00
12-1 pm
Coût : 
Free
Internal/External: 
Type d’événement : 
Emplacement