- Integrating SCS within health centres provided clients access other health services.
- Hours of operation were seen as a barrier to SCS service uptake.
- The building layouts created privacy and anonymity concerns for clients.
Virtual care is defined as “any interaction between patients and/or members of their circle of care, occurring remotely, using any form of communication or information technologies, with the aim of facilitating or maximizing the quality and effectiveness of patient care”, and was provided under special circumstances before March 2020. However, with the recent challenges posed by the COVID-19 pandemic, community health centres and clinics have had to resort to providing virtual care with exceptions of face-to-face appointments for those requiring physical exams and interventions.