Client Coordinator Seasonal Agricultural Workers Program

# Summary 

Job Title	Client Coordinator Seasonal Agricultural Workers Program
Employment Type (Full-Time etc.)	Full-Time 6 Month Contract
Total Hours of work per week	37.5 per week. Monday to Friday, 11:30am to 7:30pm, with additional clinic support on Sundays during the growing season
Compensation Amount / Range	$49,552.52 to $59,758.14 annually
Existing Vacancy	☒Yes ☐ No
Is Artificial Intelligence used for screening or assessment of candidates	☐Yes ☒ No

# About the organization 

Quest Community Health Centre is a dynamic non-profit, interdisciplinary health care organization. Our holistic model of care focuses on primary care, illness prevention, health promotion, community capacity building and service integration.

Quest CHC delivers healthcare that addresses the underlying social determinants of health, such as poverty, housing, unemployment and food security, all which have a significant impact on health outcomes.

Quest CHC is committed to providing high quality primary health care and social services to residents throughout the Niagara Region. As such, Quest CHC supports and encourages opportunities for continuous learning and career growth for our team.

# About the position 

1. Act as part of an interdisciplinary team which assists with the development, analysis and implementation of policies and procedures for the benefit of improvement to the delivery of health care services for SAWHP.
2.  Participate in activities required to ensure the clinic is fully equipped, adequately supplied and meets infection control standards and that controlled substances are monitored and accounted for.
3. Develop and maintain strong ties to other professionals and community members.
4. Provide input for development of strategic plans and attend and participate in staff meetings and special projects as assigned.
5. Promote the mission, vision, values and philosophy of care developed by Quest CHC.
6. Participate and comply with all health and safety processes and initiatives to ensure the organization remains a safe workplace.
7. Work within the full scope of practice. Meet organizational quality and quantity of work standards. Comply with applicable medical directives, policies, regulations and legislation identifying any areas of non-compliance.
8. Maintain and develop professional competence through training or appropriate continuing education.
9. Provide welcoming, supportive environment acting in a courteous and professional manner. Respecting and valuing the diversity of individuals and the community.
10. Preserve, maintain and respect confidentiality of client and staff information.
11. Schedule and confirm medical appointments, including referrals, and receive and communicate messages for medical staff, clients and patients.
12. Maintain document management and distribution systems and maintain inventory of forms and supplies.
13. Prepare, key in, edit, proofread and monitor medical records, reports, articles, case histories and correspondence from machine dictation, shorthand and handwritten notes using computers. Accurately label documentation such as charts, billing sheets, requisitions, referrals, and test results.
14. Offer enrollment to clients, complete appropriate documentation
15. Monitor waiting room activity, while optimizing treatment room utilization,
16. Support infection control procedures, such as screening clients, pandemic planning initiatives.
17. Ensure requests for documentation are processed in accordance with privacy legislation,

# Qualifications

 Education 

• Secondary school Diploma or equivalent GED Certificate. 
• Medical Secretary Certificate or equivalent combination of education and relevant work experience. 
• Current certification or willingness to become certified in Non-Violent Crisis Intervention (NVCI). 

Experience 

• 1 to 3 years’ experience working with in an interdisciplinary team in a community, hospital and or long-term care environment. 
• Current certification or willingness to become certified in Non-Violent Crisis Intervention (NVCI). 
• Experience in working with hazardous chemicals and materials and associated preventive measures outline/required by product Safety Data Sheets and WHMIS 

Skills and Abilities 

• Awareness of and sensitivity to the health issues of the community. 
• Ability to provide compassionate, respectful, non-judgmental and culturally competent care to the disenfranchised and primary populations. 
• Ability to communicate effectively in English, both in writing and orally. Proficiency in other languages is an asset.