Ontario Indigenous Cultural Safety Program launches new brand and logo in push to educate providers across the province

Thursday, July 27, 2017

L to R: Jocelyn Raikes, Provincial Registration and Data Coordinator; Cheryl Ward, Interim Director of Indigenous Health at PHSA and San’yas ICS curriculum developer; Jessa Bear, ICS Online Facilitator; Diane Smylie, ICS Provincial Director; Leila Monib, ICS Provincial Practice Lead; Gertie Mai Muise, Provincial Director of Aboriginal Health Access Centre Transformation at the AOHC and former Associate Director of SOAHAC; Vanessa Ambtman-Smith, Indigenous Health Lead at the South West LHIN; Michèle Parent-Bergeron, Provincial ICS Practice Lead

It’s been an exciting summer for the Ontario Indigenous Cultural Safety (ICS) Program, which celebrated the launch of its new brand in June and July, complete with a new logo designed by Lisa Boivin, a member of the Deninu Kue First Nation, interdisciplinary artist, and a MSc candidate at the Rehabilitation Sciences Institute at University of Toronto Faculty of Medicine.

The ICS program is also marking the launch of its online training for health providers across the province. The program, which began in 2014, was developed for Ontario in partnership with San’yas ICS training – a program of the Provincial Health Services Authority of British Columbia. It is led and administered through the Southwest Ontario Aboriginal Health Access Centre (SOAHAC) and was originally funded through the South West LHIN. The ICS program now works across LHINs and all health/public health sectors to build collaborative partnerships that accelerate organizational and systemic changes to improve Indigenous patient experiences. Focused on eliminating systemic colonial narratives and stereotypes held by health and social service providers (usually unconscious), the ICS program aims to surface and address any and all biases that can cause harm and maintain barriers to equitable access for Indigenous people, families and communities. 

Using an innovative and hands-on approach of facilitated online learning, the ultimate goal of the ICS program is to ensure that Indigenous people can trust they will be treated with empathy, dignity and respect when seeking health and social services.

On June 15 in London, local Traditional Knowledge Keeper Liz Akiwenzie led a celebration and traditional ceremony to honour number of people who helped guide the development of the ICS program and ensure its success. Honourees included: Brian Dokis, Executive Director, SOAHAC; Kelly Gillis, VP of Strategy, System Design and Integration, South West LHIN; Lindsay Blackwell of the MOHLTC; Gertie Mai Muise, Director of Indigenous Strategy and Relations, AHACs, AOHC; Cheryl Ward, Director of Indigenous Health at PHSA and San’yas ICS curriculum developer; Guy Hagar, formally of SOAHAC; Jessa Bear, ICS Facilitator, SOAHAC; Vanessa Ambtman-Smith, Indigenous Health Lead, South West LHIN; Dr. Chris Mackie, London-Middlesex Medical Officer and CEO.

The new ICS logo, which features Boivin’s deer painting, was developed in consultation with the program’s partners, and the design is meant to be a meaningful representation of what the program aims to achieve, as reflected in ICS’s statement that accompanied the logo release: “The deer embodies generosity by giving us his flesh for nourishment, hide for clothing, bones for tools, and antlers for Sweatlodge. Deer’s generosity helps us to survive. Similarly, cultural safety training provides for us by offering intellectual nourishment for learners and the tools to interact with one another in a good way. Like the Deer, cultural safety provides for many needs. It is a versatile knowledge that is linked to all areas of life -- not just in the clinic or the office. Cultural safety must be practiced everywhere.”

Refugee symposium brings together health and resettlement providers to learn from Syria response

Thursday, July 13, 2017

Even though there were challenges to providing Primary Care to newly arrived Syrian refugees with pressing medical needs, providers were still able to deliver a level of care that inspired grateful testimonials that were part of the June 28 symposium presentation.

Since it was first announced in fall 2015 that Canada would accept an increased number of Syrian refugees to help alleviate a growing humanitarian crisis in the Middle East and Europe, AOHC members across the province stepped up to help fill the gap in Primary Care and welcome newcomers with open arms (and a wide array of programs).

But staff from any centre touched by the influx of refugees will tell you: the work was not without its challenges and late nights. From forging new partnerships with organizations also struggling with the sudden volume of work, to finding ways to manage new resources, whether they were donations, volunteers or funds, the last 18-24 months have presented a nearly unprecedented chance to learn from these challenges and successes.

“We had a sincere desire to learn from the experience of a collaborative response to the Syrian refugee influx,” said Axelle Janczur, Executive Director of Access Alliance CHC, which hosted the June 28 Best Practices Symposium in Toronto. Other partners on hand to share learnings during a panel discussion included Toronto Public Health, COSTI Immigrant Services, Scarborough Centre for Healthy Communities, and the Syrian Canadian Foundation.

Some key findings:

    • Intersectoral collaboration was key for meeting Primary Care needs in a timely fashion
    • Transportation and medical interpretation/translation need to be part of early planning conversations, since they can each become pain points when trying to organize care
    • Having dedicated staff and large numbers of volunteers is good, but organizations need capacity to train both staff and volunteers on what they’re doing (since it’s often different from day-to-day routines), but also in self-care and recognizing fatigue
    • Media attention must be carefully managed to ensure a reduced burden of requests for access/interviews, and to use media outlets as a way to publicize areas of need

Overall, Access Alliance's research lead for the project, Fatima Mussa, said she hopes that providers can take Best Practice learnings from the work and implement them to collaborate better in the future.

“This research highlights the need for providers to consider how we allocate resources and support in advance during planning phases with partners, to make sure that services are equitable for all newcomers,” Mussa said. “It also highlights that there are significant advocacy points that providers can collaborate together on, in order to address policy and funding gaps in resettlement services.”

A cross-sector report, which included contributions from peer researchers, health providers, and resettlement groups, was presented alongside video testimonials from newcomers themselves.

Read the summary report: Refugee Resettlement: Lessons Learned From the Syrian Response.

Les récits sur le sentiment d’appartenance incarnent les raisons pour lesquelles nous nous efforçons de placer l’#équitéensanté au cœur de chaque conversation

Wednesday, June 28, 2017

Le groupe de musiciens RISE du CSC de Riverdale-Sud se produit au congrès Changer la conversation : Santé communautaire et bien-être. Ce groupe est un exemple de la manière dont les membres de l’ACSO consolident le sentiment d’appartenance pour promouvoir la santé et le bien-être.  

 

Par Kate Mulligan, Directrice, politiques et communications

Les priorités de notre société sont inscrites sur notre corps. Notre état de santé – en tant qu’individus et entre populations et groupes – raconte des histoires importantes sur nos conditions de vie. Ce sont parfois des histoires que nous n’avons pas les mots pour exprimer. Parfois, nos corps nous disent que nous sommes solitaires, exclus, marginalisés ou oubliés. Plus que de cesser de fumer ou de perdre du poids, c’est le sentiment d’appartenance – d’inclusion sociale, de liens chaleureux et d’amitié – qui change tout pour la durée et la qualité de notre vie. C’est le message que Susan Pinker, psychologue en développement, chercheuse, auteure et chroniqueuse au Wall Street Journal, a présenté au récent congrès annuel de l’ACSO. 

Au congrès, j’ai appris de première main comment les centres membres de l’ACSO jouent le rôle de ce que Pinker appelle les « troisièmes espaces » – des lieux dans le monde qui nous ancrent dans nos communautés et créent un sentiment d’appartenance, qui est, pour l’être humain, un impératif biologique. Tout au long du congrès, et lors du sommet sur l’appartenance avant le congrès, j’ai pu constater le travail émotif des membres du personnel – le soin et l’aménagement des lieux nécessaires à la création d’espaces d’appartenance si essentiels à la promotion d’une bonne santé. J’ai entendu le leadership, l’empathie, le courage, la vision et la persévérance. Pendant les séances de discussion et les conversations de couloir, et grâce à des questions réfléchies et des présentations d’affiches, j’ai été témoin du leadership transformateur dans les soins de santé primaires complets présentés de tant de façons créatives par le personnel des membres de l’ACSO. J’ai pensé aux mots de Mary MacNutt, la directrice des communications de l’ACSO qui prend sa retraite, pour qui le congrès représente la tâche de « réfléchir le travail des membres de l’AOHC vers les personnes qui le rendent possible. »

J’ai observé votre leadership pour ce qui est de rappeler aux dirigeants politiques et à nous-mêmes l’importance d’accueillir des conversations importantes, comme celle sur le racisme anti-Noir et la santé. J’ai entendu parler des engagements à long terme concernant la santé des Autochtones et le travail de réconciliation avec les nations autochtones. J’ai vu le travail accompli pour favoriser les Maillons santé pour les personnes qui ont le plus besoin d’appartenance et de soins. J’ai ressenti le dévouement émotionnel envers un pair chef de file dans la réduction des méfaits des toxicomanies et de la maladie mentale. Et j’ai ressenti le sentiment d’appartenance et de reconnaissance que de nombreux délégués ressentent année après année – attirés par les champions de la santé communautaire qui n’ont ménagé aucun effort pour s’assurer que je me sente bien accueillie à mon tout premier congrès de l’ACSO.

En tant que géographe de la santé, je vois la santé humaine comme une authentique incarnation de nos milieux de vie – le dialogue permanent entre notre univers matériel et notre univers social. En tant que nouvelle directrice des politiques et des communications de l’ACSO, je souhaite faire évoluer ce dialogue – en partageant les histoires sur la santé des membres avec les personnes qui doivent les entendre, en nous nous-mêmes et nos communautés représentés équitablement dans notre monde social et politique et en façonnant nos milieux grâce au travail acharné de plaidoyer, d’analyse politique et de changement de politique.

Lors du congrès, j’ai vu comment nos membres travaillent dur pour « changer la conversation » au quotidien. Leurs histoires sont souvent celles que vous n’entendez pas représentées dans les médias. Mais elles sont au cœur des problèmes les plus pressants de notre époque : l’équité en matière de santé et le bien-être de la communauté.

Au cours des dernières années, nous avons réussi à transmettre des conversations sur l’équité en matière de santé et la promotion de la santé, et à faire inscrire ces points au programme du gouvernement. L’équité en matière de santé et la promotion de la santé sont mentionnées explicitement dans les lettres de mandat du RLISS et dans la loi accordant la priorité aux patients. On en parle dans les médias et elles sont dans la mire pour les prochaines élections, grâce aux engagements sur l’assurance médicaments déjà pris par les libéraux et le NPD – les premières promesses électorales touchant l’équité à sortir des blocs de départ. Bientôt, nous allons pousser la conversation un peu plus loin en mettant l’équité en matière de santé non seulement sur la table, mais au centre : du travail que nous faisons, des conversations publiques sur l’avenir de l’Ontario, des politiques de soins de santé primaires et du travail visant à bâtir des collectivités plus saines.

Individuellement, nous ne sommes pas infatigables. Comme Desmond Cole l’a souligné dans son discours d’acceptation du Prix des médias au congrès de l’ACSO, notre travail peut hypothéquer notre organisme, nos relations personnelles et notre santé. Mais ensemble, nous sommes implacables dans notre travail pour l’équité en matière de santé et le bien-être de la communauté.

Nous avons tant d’histoires à raconter. Pour apporter de réels changements, nous devons les raconter maintenant. Quelle est la vôtre?

Si vous avez des histoires à partager, envoyez-les à Jason Rehel, producteur de contenu et rédacteur en chef à l’ACSO, à jason.rehel@aohc.org. Pour les points saillants du congrès, consultez ce résumé dans Storify

Guelph CHC is leading a Collective Impact approach to improve children's and families' health and wellbeing

Wednesday, July 5, 2017

Dr. Jean Clinton, a child psychiatrist and professor of psychiatry, outlines the connection between the stress response to an adverse childhood experience and poorer health later in life for a Collective Impact audience brought together by Guelph CHC.

If you want to go upstream to make a difference to factors that could affect a child’s health and wellbeing for the rest of their lives, it doesn’t make sense to paddle alone. That’s why Guelph Community Health Centre is using a Collective Impact approach to address a complex social issue that has direct impacts on children’s and families’ health.

Adverse Childhood Experiences (or ACEs, for short) is a term given to all types of abuse, neglect, or other traumatic experiences that occur when individuals are under the age of 18. Although research in this area is relatively new, a groundbreaking study – conducted between 1995 and 1997 with 17,000 people – discovered profound and strong connections between having ACEs and poorer mental and physical health. The study tied a person’s ACE “score” – or the number of ACEs they had – to the likelihood of a range of chronic diseases and illnesses later in life, such as cancer, diabetes, stroke, COPD, and depression.

On June 23, Guelph CHC, in partnership with other local service providers, hosted an event focused on ACEs, where Dr. Jean Clinton, a child psychiatrist and professor of Psychiatry and Behavioural Neurosciences at McMaster, spelled out the connection between ACEs and poor health explicitly, focusing on the developing brain’s reactions and adaptations to stressful stimuli. Dr. Clinton’s talk was part of a call to action in Guelph to develop a comprehensive plan to prevent and mitigate the effects of ACEs. Dr. Clinton also drove home to her audience that ACEs are not our destiny. Her message? Yes, there is hope. But you will need to take action in many different ways. Resilience can be built – in communities, in neighbourhoods, in families, in individuals – but it takes love, building connections, and giving people different tools and strategies to cope with stress, Clinton noted.

The rest of the day was focused on building a Collective Impact approach to ACEs in Guelph and Wellington County, by developing and strengthening the partnerships of the Toward Common Ground coalition. Stakeholders – including Guelph CHC, the Guelph Neighbourhood Support Coalition, the local Public Health Unit, Family and Children Services, the Canadian Mental Health Association, municipal and provincial politicians, the local police department, and other local leaders and change-makers – put their heads together to develop new ideas for how to best support families and individuals at risk for ACEs, and each other as service providers.

One great idea that’s already making a difference is Guelph CHC’s Parent Outreach Worker Program (POW). The POW program supports families and children in many different ways to reduce the risk of ACEs, while trying to mitigate and build resilience around the effects of adverse experiences that people have already had.

“My work could involve providing one-on-one support to a mom who is isolated,” says Katie Davis, one of three Parent Outreach Workers embedded in three different neighbourhood groups in Guelph. “Once a relationship is developed, I could refer the mom to a local group coffee hour program where she has a chance to meet and chat with other parents in the neighbourhood, which can often lead to friendships and support for parents from other parents as well as their children.”

(Click on the image above for the full POW Evaluation Report.)

The POW program aims to: increase social connection; improve access to basic needs such as food, clothing, and school supplies; create greater awareness of and access to formal services and supports, such as mental health counselling, legal aid, and Ontario Works; and increase community safety and connections overall.

As Davis points out, though, it’s the local, neighbourhood-based approach that has allowed for trust to be built between isolated parents and the providers reaching out to help them.

“Parents feel comfortable accessing services where they feel a sense of familiarity,” Davis says. “Being embedded in the neighbourhood group, I can connect and offer a warm hand off to parents to the programs offered by the group. An example would be connecting a mom with Guelph CHC’s Garden Fresh Box program.”

Davis says she knows it’s the relationships she’s been able to foster that have led to the great early results yielded by the POW program.

“It takes time to build relationships. Parents come from a variety of backgrounds with trauma and high ACE scores, and they are often distrusting,” Davis notes. “But once a relationship has developed parents are more willing to engage in services and programs in the neighbourhood as well in the city with support from myself.”

Here's a preliminary Evaluation Report of the Parent Outreach Worker program for more background. The POW program is part of the Nurturing Neighbourhoods Initiative in Guelph.

 

TAIBU and Rexdale CHCs partner with Legal Aid Ontario to support better education outcomes for Black youth

Thursday, June 29, 2017

TAIBU Executive Director Liben Gebremikael, left, and Rexdale CHC Executive Director Safia Ahmed, right, welcome Rexdale CHC board member Alex Gattick to speak about the impact that a $100K Legal Aid Ontario grant will have for Black students facing conflict in the education system.

On Tuesday, Legal Aid Ontario (LAO) announced that it will partner with Rexdale CHC and TAIBU CHC to offer more robust and timely supports for Black high school students in conflict with the education system. LAO is also providing a one-time $100,000 grant to kickstart the process of working with the CHCs. Minister of Education Mitzie Hunter was on hand to offer the government’s endorsement of the partnership, which aims to reduce the impact of suspensions and expulsions by resolving conflicts between Black students and administrators and teachers before they escalate. The overall goal is more student success in the form of higher grades and graduation rates, and fewer suspensions and expulsions overall.

Alex Battick, a children and youth advocate who joined the board of Rexdale CHC earlier this year, noted that the collaboration is a natural fit, given the breadth of programs that the CHC offers to youth, such as Pathways to Education.

“There are already so many layers of programs and services available at the centres, and this just adds another layer, a legal layer,” Battick says. “Now when we’re providing legal services to youth, we can also offer support to them on physical and mental health issues, employment and economic opportunities, or on whatever challenges they’re facing.” Read the CBC story about the Legal Aid Ontario grant and LAO’s partnership with CHCs.

Video | Joe Leonard Award 2017: Gloria Daybutch recognized for leadership and commitment to Indigenous health

Thursday, June 15, 2017

Gloria Daybutch, Executive Director of N’Mninoeyaa Aboriginal Health Access Centre, poses for a photo after receiving the 2017 Joe Leonard Award.

The Joe Leonard Award is the highest honour given by the Association of Ontario Health Centres (AOHC). Named after LAMP CHC’s first executive director, a staunch advocate for a strong, non-profit, public health care system, this award recognizes individuals who have exemplified extraordinary leadership, commitment, and support for creative solutions to accessible, quality and affordable health care. The 2017 honouree, Gloria Daybutch, embodies all those qualities and some beyond those, constantly driving herself and her staff forward to seek out new ways to deliver better programs and services to Indigenous people and communities.

Gloria has been the Executive Director of N’Mninoeyaa Aboriginal Health Access Centre since 2004. Under her leadership, the organization grew from a health department under Mamaweswen, The North Shore Tribal Council, to its current incorporated structure as Maamwesying North Shore Community Health Services Inc.

Gloria is a trailblazer when it comes to service development and design in Indigenous health. She has fostered strong working relationships with many organizations, and has worked diligently on the Aboriginal Health Care Reconciliation Action Plan. As Executive Director of Maamwesying North Shore Community Health Services, she is directly connected to the voices of the First Nation communities and the Indian Friendship Centre through the Standing Committee comprised of Health Directors.

Gloria is a Mohawk, Haudenosaune woman from the territory of Six Nations, who now resides as a member of the Mississauga First Nation. She exemplifies the values of the Seven Grandfather teachings with her humility, courage and compassion.

Related Links

Building trust and improving health services for Indigenous People

Aboriginal Health Access Centres and Aboriginal Community Health Centres - Report to Communities 2016

Model of Wholistic Health and Wellbeing

Video | Transformative Change Awards 2017: Focus on determinants of health sees Chigamik Community Health Centre and its Health Link partners honoured

Thursday, June 15, 2017

David Jeffery, Executive Director of Chigamik CHC, speaks at the 2017 Transformative Change Awards after accepting honours for the North Simcoe Community Health Link.

The Transformative Change Award recognizes leaders, innovators, collaborators and health champions who have been working at the forefront of transformative change helping us achieve our vision of the best possible health and wellbeing for everyone living in Ontario. On June 7, the Board of AOHC recognized the work of the North Simcoe Community Health Link, co-led by Chigamik CHC, for the difference it is making in the lives of complex clients in their Georgian Bay community, and the potential their work has to transform Primary Health Care across Ontario.

The North Simcoe Community Health Link, co-led by Centre de santé communautaire Chigamik Community Health Centre and the North Simcoe Family Health Team, has applied a rigorous Comprehensive Primary Health Care approach to reduce avoidable illness and hospital utilization in their region. The key to their success? They developed a deep understanding of the social, financial and cultural challenges faced by people with complex medical conditions. Using a “Be Well” survey that is based on Canadian Index of Wellbeing indicators, the Health Link implemented coordinated care plans to address high levels of poverty and social isolation. Over the course of one year, hospital utilization rates dropped 40 per cent. Chigamik carefully documented its efforts. In September 2016, a groundbreaking report revealed how a Comprehensive Primary Health Care approach pays off for people with complex needs, as well as Ontario’s health system. Similar reporting from AOHC members could be a game changer by shifting the conversation about how to improve health – and Ontario’s health system overall.

Related Links

Ontario's Community Health Centres: A Transformative Solution to Improve Health and Wellbeing

Transforming Primary Health Care in Ontario: Spotlight on Reducing Social Isolation