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Community Health Worker, Safer Opioid Supply Program – Case Manager

Application Deadline: 
Posting Date: 
Regent Park Community Health Centre


We are a dynamic community-based health centre promoting social justice and health equity in the Regent Park neighbourhood and east downtown area of Toronto. We operate out of several locations and provide a wide variety of services including: primary health care, chiropody, physiotherapy, health promotion, social work, community health, immigrant and refugee services, housing assistance, harm reduction and homeless programs, Pathways to Education for high school students, infant and child development programs, parenting education and family advocacy. We currently have the following opening on our Clinical team.

Community Health Worker, Safer Opioid Supply Program – Case Manager
Contract to March 31, 2021
Full–time 35 hrs per week
Including some evening hours
Salary Range: $27 to $32 per hour

Position Summary
Regent Park Community Health Centre is establishing an inter-disciplinary team that will be providing prescription and supportive treatment as part of an emerging safe supply program for substance users, some of whom access safe injection related services at the Regent Park Consumption and Treatment Service. The Community Health Worker will work as part of the Downtown East Collaborative Safe Opioid Supply Program (DEC-SOS). This program is a partnership of Regent Park, South Riverdale and Parkdale-Queen West Community Health Centres and Street Health Nursing Foundation. The goal of the program is to provide people who use substances with alternatives to street level drugs.

The Community Health Worker will provide case management and system navigation services to marginalized and vulnerable community members who have substance use issues, and who are also experiencing homelessness, precarious housing and/or other complex physical and mental health issues and situations. The position will also involve shelter outreach and working with clients directly during the COVID 19 pandemic. The Community Health Worker will work as part of an inter-disciplinary team in a collaborative, integrated and flexible model of care.

Model of Practice:

  • Focus on engagement in order to build relationships of trust and respect with hard-to-reach clients, including clients who may be reluctant to receive service;
  • Reduce barriers to service by offering low threshold / easy access models of service, e.g. walk-in/drop-in availability
  • Provide support as needed to clients who have high need for accompaniments, home visits, & access to supports through street/shelter outreach.

Responsibilities and Tasks:
1. Client Assessment and Outreach

  • Provide low threshold care to clients who use substances, including community health clients or clients identified through the DEC-SOS intake process;
  • Provide support, information and referrals to individuals using the DEC - Safe Opioid Supply Program;
  • Assist individuals in accessing and maintaining services through the DEC - Safe Opioid Supply Program;
  • Build relationships with participants in the Safer Opioid Supply Program, many of whom may be experiencing homelessness, have mental health issues and have a history of substance use;
  • Jointly identify service needs and goals with the client;
  • Provide feedback to referral source where needed;
  • Work in close collaboration with RPCHC SOS prescribers and nurse, as well as teams from other agencies in the Safe Opioid Supply collaborative.

2. Case Management :

  • Work with the client to develop an appropriate plan for service;
  • Provide mutually agreed upon case management services, utilizing a variety of techniques and approaches that are strength-based, culturally sensitive and appropriate to client’s issues;
  • Contract with the client on an ongoing basis re: the identified issues, the plan for service and the service delivery;
  • Work collaboratively with involved significant others/family as directed by the client;
  • Attend and arrange case conferences and meetings;
  • Facilitate client referrals for internal or external services;
  • Provide appropriate client advocacy services as directed by the client.

Required Skills

  • Minimum of 4 years full-time case manager experience in the community and mental health and substance use sector,, particularly with people who use substances and may have other concerns such as homelessness, or mental health concerns;
  • Degree/diploma in health, social work or related field or equivalent education in health/social services;
  • Critical awareness of and sensitivity to the systemic issues that affect marginalized people;
  • Excellent understanding of, and commitment to harm reduction practices and principles;
  • Must be willing to work within a harm reduction, safe supply program in conjunction with RPCHC’s Consumption and Treatment Services.
  • Experience with overdose prevention and response and training in/experience with Naloxone administration;
  • Knowledge of community services and resources and strong advocacy skills;
  • Confidence in asserting boundaries and maintaining boundaries;
  • Extensive experience with crisis intervention, de-escalation and conflict resolution;
  • Experience in conducting street outreach
  • Proficiency in the use of computers and EHR;
  • Strong verbal and written communication skills;
  • Experience in group work, program development, implementation, monitoring and evaluation considered an asset;
  • Understanding of anti-oppression principles;
  • Excellent teamwork including inter-professional teams;
  • Experience working with racialized populations, indigenous people, women who engage in sex work, prisoners/ex-prisoners, people with mental health challenges, and people who have experienced trauma, would be an asset.

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community. This is a bargaining unit position with OPSEU Local 5115.

How to Apply

Please submit your resume and cover letter indicating Job title in subject line by June 5, 2020 to: 
Regent Park Community Health Centre
465 Dundas St. E. Toronto, ON M5A 2B2

No phone calls please. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. RPCHC is committed to developing an inclusive, selection process and work environment. If contacted, please advise the hiring manager if you require any accommodation during the interview process.