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Adult Protective Service Worker (APSW)

Application Deadline: 
Posting Date: 
Unison Health and Community Services

Adult Protective Service Worker (APSW)
Part-time, Contract (September 2020 to March 2021) – 28 hours per week
$25.00 to $32.00 per hour (salary commensurate on education and experience)

Unison Health and Community Services is a non-profit, community-based organization that serves neighbourhoods in North West Toronto. Operating out of six locations, Unison offers core services that include primary health care, counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education™ and a Diabetes Education Program. Unison’s mission is working together to deliver accessible and high quality health and community services that are integrated, respond to needs, build on strengths and inspire change.

Unison Health and Community Services is committed to working from an inclusive, pro-choice, sex positive, harm reduction, anti-racist, anti-oppression and participatory framework.

We are currently seeking a part-time, contract (September 2020 – March 2021), Adult Protective Service Worker (APSW) to deliver supportive counseling, case management and advocacy services to adults with developmental and intellectual disabilities.  The program is focused on improving the clients’ overall quality of life which includes independence, stability and life skills. Responsibilities will be carried out in accordance with the vision, mission and values of Unison. The position is accountable to the Manager, Urban Health Programs.  

Job-Specific Responsibilities:

Case Management

  • Provide ongoing comprehensive case management to clients including secondary assessments, coordination and follow-up of services
  • Develop, in discussion with clients, the voluntary relationship; assess individuals client strengths and needs; determine natural existing supports; availability and appropriateness of community and professional supports; assist in client-centred planning and advocacy

Instrumental, Supportive and Crisis Counseling

  • Provide ongoing instrumental and supportive counseling to clients including assessment, referral, budgeting and life skills education
  • Assist in personal housing search, retention and support leading to independent community living
  • Provide crisis intervention counseling as required


  • Speak on behalf of individual clients and adults with developmental/intellectual disabilities in their dealings with community agencies, institutions and associations, government bodies and members of the public to ensure that their personal and human rights are not compromised.

Organizational Responsibilities

  • Participate in team and organization-wide meetings and committees, initiatives and events
  • Develop work goals in conjunction with supervisor, identifying action plans, learning objectives and professional development needs
  • Participate in performance appraisal process including self-evaluation component
  • Adhere to all policies and procedures of the organization
  • Submit encounter data and/or statistics, administrative forms and reports in a timely fashion
  • Orient, supervise and support students and/or volunteers as required
  • Identify, report and debrief on client safety incidents, good catches, occupational health and safety incidents and near misses
  • Other duties as required


  • Bachelors degree or post secondary diploma in Developmental Services or Social Work
  • Three to five years previous training and/or experience working with adults who have developmental handicaps
  • Sound experience in instrumental, supportive and crisis counseling to adults with a developmental disability
  • Proven record on program and staff supervision, and project management
  • Current knowledge and appreciation of developmental disabilities, frameworks, systems and models, including recent trends/issues
  • Thorough knowledge of community resources and services for people with developmental/intellectual disabilities
  • Sound knowledge of cross-cultural and abuse issues
  • Understanding of life plans and individual support agreements
  • Knowledge of Ontario Disabilities Support Program (ODSP)
  • Demonstrated knowledge and experience in group work and community development
  • Demonstrated knowledge of, and sensitivity to the impact of social, economic, environmental and cultural issues on diverse communities
  • Knowledge of issues affecting communities facing barriers to access in an urban environment
  • Familiarity with the social, economic and cultural conditions of the project’s geographic area, experience in working with local service providers, community groups and networks, and an understanding of local issues and priorities are an asset
  • Excellent communication and organizational skills, including computer literacy
  • Excellent interpersonal skills with colleagues, students, community members and volunteers
  • Excellent English communication skills, both written and verbal, with individuals and groups; knowledge of a second (or more) language and culture is an asset
  • Ability to work flexible hours

How to Apply

Interested candidates are asked to email a résumé with covering letter by 4:00 pm on Friday, July 10, 2020 to:

Hiring Committee – APSW
Unison Health and Community Services

Please cite UN_2020_015 in the subject line of the email.

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation.

Where needed, accommodations for applicants with disabilities will be provided, on request, to support their participation in all aspects of the recruitment process.

Please note that due to the volume of applications, only those applicants selected for interviews will be contacted.