Using the quadruple aim to understand the impact of virtual delivery of care within Ontario community health centres: a qualitative study
The onset of the COVID-19 pandemic and introduction of various restrictions resulted in drastic changes to 'traditional' primary healthcare service delivery modalities.
To understand the impact of virtual care on healthcare system performance within the context of Ontario community health centres (CHCs).
Design & setting
Thematic analysis of qualitative interviews with 36 providers and 31 patients.