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Concurrent Sessions


Wednesday, June 10 | 10:15 - 11:15

A1: Increasing the Marginalized Voices on your Governance & Leadership

This session is designed to help organizations better strategize for community engagement and governance and leadership tables/opportunities. At TAIBU CHC, we have developed a Governance and Leadership training module designed to build capacity for emerging racialized and marginalized volunteer groups and to assist larger organizations in recruiting community members for their boards, as well as creating a positive environment for their full participation. This session will combine community engagement and governance capacity building to give participants a broad range of skills and strategies. The session will also include self-reflection and tips for being an advocate and an ally when working with racialized and marginalized communities.

Presenters: Liben Gebremikael, Executive Director, TAIBU Community Health Centre; Kimberley Tull, Board member, TAIBU Community Health Centre

A2: Equity-Oriented Health System Transformation: The EQUIP Model

EQUIP, an organizational-level complex intervention developed and tested in CHCs and other settings for over a decade, supports the redesign of health and social services to reduce inequities. Equity-oriented care is trauma- and violence-informed, culturally safe and focused on reducing various harms, including from substance use. EQUIP tailors these key dimensions using feasible, low-cost organizational and point-of-care strategies. It is aligned with the quadruple aim of health system transformation to improve client experiences and health outcomes, use resources more efficiently, and support providers’ wellbeing. This panel will position EQUIP as a tailorable platform for equity-oriented health system improvement.

Presenters: Nadine Wathen, PhD, Professor and Canada Research Chair, Western University; Dr. Meredith Mackenzie, Family Physician, Kingston CHC; Anne-Marie Sanchez, Operations Manager, Strategic Projects and Quality Improvement, London InterCommunity Health Centre; Dr. Jennifer Rayner, Director of Research and Evaluation, Alliance for Healthier Communities

A3: Adverse Childhood Experiences and Resilience 101: An overview of the what, why and how of preventing and reducing the effects of ACEs and building resilience

Adverse Childhood Experiences (ACEs) are potentially traumatic or stressful events that happen in a person’s life before the age of 18. Resilience is the ability to bounce back or rebound from difficult times. This session will provide you information about ACEs and their effects on brain development, health and wellbeing; resilience and protective factors; and what can be done to reduce the effects of ACEs and build resilience at the individual, community, organizational and system levels.

Presenters: Raechelle Devereaux, Executive Director, Guelph Community Health Centre; Sarah Haanstra, Guelph Community Health Centre

A4: Sexual Health and Diasporic Experiences of Shadeism

Shadeism equates lighter skin with perceived health and social benefits. More research is needed into how shadeism influences: lightening practices; the narrative connecting “looking healthy” to lighter skin; and women’s sexual health. Led by the Alliance for South Asian AIDS Prevention, this session aims to examine how racialized women from the Caribbean, South Asian, Middle Eastern, and North African regions experience shadeism, and to raise awareness about transformations of sexual health. Through an anti-oppressive, intersectional feminist analysis, we examine the complex ways in which shadeism, sex, caste, race, class, religion and age inequities create societal pressures for women.

Presenters: Vasuki Shanmuganathan, Post-doctoral Fellow, York University; Angel Glady Jeevaleonrex, BA, Facilitator and Outreach Worker, The 519;  Sinthu Srikanthan, BSW, MSW, University Health Network;  Abhirami Balanchandran, Women’s Sexual Health Coordinator, Alliance for South Asian AIDS Prevention;  Gayathri Naganathan, MD, MSc, Department of Surgery, University of Toronto


A5.1: Ideal Journey Map for Clients Living with Diabetes: A collaborative approach to optimal diabetes management

The initiative brought together local physicians and nurse practitioners, pharmacists, chiropodists, specialists and certified diabetes educators to form a panel of Diabetes-Related Champions in our community. We’ll take a closer look at a collaborative approach to achieving clinical best practice recommendations, and the ideal client experience for people living with diabetes that the panel identified. You’ll learn how we assessed clients’ and providers’ needs while identifying areas of potential growth and innovation in our community.

Presenters: Trish Byrne RN CDE, Diabetes Nurse Educator, Community Health Centers of Northumberland


A5.2: Client Navigation, Systems Integration and Improved Client Experience

Health Access Thorncliffe Park (HATP) provides primary health care and allied services to residents of Thorncliffe Park in Toronto, and is a co-led initiative between The Neighborhood Organization (TNO) and Flemingdon Health Centre (FHC). The presentation will describe how HATP uses a centralized intake and referral system to provide a continuum of care to clients, between HATP programs and services and external community partners. It will also show how the client journey is mapped and how client experience can be improved through data sharing between partners and reducing information duplication, working towards an integrated, multi-service Hub space.

Presenters: Manjula Alles, Director, Health Access Thorncliffe Park; Parth Shah, Decision Support Specialist, Health Access Thorncliffe Park; Alvin Ramnanan, Manager Community Engagement & Wellness, Health Access Thorncliffe Park; Darcy McCallum, Director Family & Wellness, The Neighborhood Organization


A6.1: The Blue Door Project: An innovative new collaboration supporting underinsured people living with HIV in Toronto

This session will describe the experiences and successes of The Blue Door Project, a recent collaboration between 10 community health and social support organizations in the GTA. Our goal is to improve the health of people with HIV/AIDS (PHAs) living with limited or no health insurance, by providing otherwise inaccessible health and social supports through a dedicated walk-in clinic that connects and refers these patients to stable, coordinated ongoing care. The project also aims to engage and expand the network of primary care providers interested in providing ongoing care to this highly marginalized population.

Presenters: Sophie Bart, Director of Quality and Clinical Services, Regent Park Community Health Centre; Joanna Henry, Blue Door Coordinator, Regent Park Community Health Centre;  Racquel Bremmer, Manager, Clinical and Allied Health Team, Parkdale Queen West Community Health Centre;  Alan Li, Physician, Regent Park Community Health Centre;  Jeff Reinhart, Registered Nurse, LGBT2SQ Communities, Sherbourne Health;  Simran Kaur, Linkage to Care Coordinator, OHTN


A6.2: Recognizing stigma, increasing awareness, and transforming latent TB care in Ontario

Stigma and lack of awareness of latent tuberculosis impact newcomer health outcomes. Key learnings from a project funded by the Public Health Agency of Canada will support relevant sectors to develop and implement service pathways, health communication tools, and education, practice, and policy recommendations to improve health outcomes for newcomers in Ontario at risk/with latent TB infection.

Presenters: Gurjit Kaur Toor, Manager, Primary Care Services & Systems, Access Alliance Multicultural Health & Community Services; Cliff Ledwos, Director Primary Health Care, Access Alliance Multicultural Health & Community Services


A7.1: Quest Community Health Centre’s Migrant Agricultural Workers Program (MAWP): Meeting seasonal farm workers’ primary care needs where they’re at

This session will highlight Quest CHC's Migrant Agricultural Workers Program (MAWP), the barriers faced by Seasonal Agricultural Workers in accessing health care and how CHC's can play a role in addressing these barriers with the support of an interprofessional team.

Presenters: Jesslyn Froese, Outreach RN, Quest CHC; Jenny Stranges, Quest CHC;  Shelly Cricenti, Program Manager, Quest CHC


A7.2: Organizing for Decent Work: A Public Health Issue

The Decent Work and Health Network is a grassroots organization of community members and health providers playing an active role in Ontario’s decent work movement. During this session, we will describe how work is related to health in the context of new Ontario labour laws. At the forefront of labour and health policy research, we have a novel understanding of how repealing paid sick days, reinstating sick notes, and making personal emergency leave more prescriptive impacts our patients and communities. We’ll discuss our advocacy plan, including our most recent report, and highlight key steps for building dynamic community involvement.

Presenters: Carolina Jimenez, RN, MPH, Coordinator, Decent Work and Health Network; Jesse McLaren, Toronto Emergency Physician

Wednesday, June 10 | 2:45 - 4:15

B1: The Good, The Bad and The Ugly: Exploring Collaborative Governance in the OHT Environment

The purpose of this highly engaged transformation lab is to share and explore up to date experiences in the Ontario Health Team Environment.

B2: New Approaches to Complex Problems: Community Violence as a Public Health Issue

In 2019, the Toronto Board of Health declared community violence a public health issue while advocating for preventative, community-based interventions. Two recent Toronto-based studies found that community violence is racialized; it disproportionately affects young Black males, in particular, Somali Canadians. Join us for a transformation lab to learn more about a multisectoral, public health approach to violence prevention that addresses structural root causes, reduce risks, and boosts protective factors in different settings (e.g., home, school, and neighbourhoods). You will learn about evidence-informed violence prevention work that builds “community immunity” and have table conversations to build strategies and next steps for championing violence prevention.

B3: Thinking creatively and working collaboratively to plan care and support for smaller populations: LGBTQ+

How do we deliver programs and services that meet the distinct needs of different sub-populations and intersectional identities without excluding anyone? Rural centres have shown great leadership in collaborating with community agencies and developing innovative approaches to support their small LGBTQ+ and two-spirit populations. What are the innovations in LGBTQ+ health from rural and urban centres serving small populations with limited resources? What can we learn them, and how can these lessons be applied to support small and highly intersectional populations? This dynamic panel of leaders will share their experiences, perspectives and inspire new possibilities for advancing LGBTQ+ health innovation.

B4: CHCs Addressing Climate Change and Environmental Health Challenges: How can we deepen our work?

This session will draw upon research on CHCs’ work to engage clients in environment and climate change-related programming. The session will open with participants sharing their interest and experiences. We’ll follow that with: a primer on climate change, and its connections to health, and roles for CHCs, building on the facilitators’ recent scan of the sector across Canada. These examples will be seeds for a discussion that aims to explore how participants can initiate or accelerate climate change-related programming in their own organizations. Finally, we’ll explore how to collectively support each other in addressing climate change in different CHC contexts.

Presenters: Paul Young, Health Promoter, South Riverdale Community Health Centre; Donald Cole - Occupational, Environmental and Public Health Consultant, South East Grey CHC; Lara Mrosovsky, Health Promoter, Access Alliance CHC


B5.1: Bringing Breastfeeding to the Emergency Food Cupboard: How Black Creek CHC addressed Food Insecurity

This presentation will describe how breastfeeding supports and the needs of non-breastfed infants were built into a food security initiative in a community health centre, based in a low-resource neighbourhood in Toronto, Canada.

Presenters: Shannon Mclennon, IBCLC, Lactation Consultant, Black Creek CHC


B5.2: Community Health Needs Assessment at Rockcliffe-Smythe Neighbourhood: Exploring a community-based approach by Access Alliance

A Community Health Needs Assessment (CHNA) is a requirement for planning a truly healthy neighbourhood. However, resources and expertise limit CHCs’ abilities to conduct such an initiative. This presentation will showcase a successful participatory (co-production and co-finance) model of how Access Alliance conducted a CHNA in a priority neighbourhood using minimal resources. The peer “residents-as-data collectors” and the community advisory team were empowered to take ownership, in an inclusive environment, to generate evidence relating to their own assets and needs. Community capacity building, effective partnership with peer agencies, and practising a collaborative data interpretation model were also keys to the project that we will explore.

Presenters: Akm Alamgir, Manager, Quality and Accountability Systems, Access Alliance Multicultural Health and Community Services; Miranda Saroli, Research Assistant, Access Alliance Multicultural Health and Community Services


B5.3: ‘Participation -- With What Money and Whose Time?’ A community-based perspective on participatory processes

This session will present ‘practice-informed evidence’ by sharing key learnings from community-based participatory action research on the experiences of participation of community members in collaborative initiatives addressing social determinants of health. This presentation will use art-based methods of knowledge sharing and will feature a spoken word performance as well as an artwork inspired by the research findings.

Presenters: Julia Fursova, PhD, Post-doctoral Fellow, Faculty of Education, York University; Kisa Hamilton, Steering Committee Co-Chair, Lawrence Heights Inter-organisational Network (LHION)


B6.1: A Year in the Life of Keeping Six: Examining a community-based, user-led harm reduction action league

K6 was formed just over a year ago by five staff at Hamilton’s first overdose prevention site.  Since then it has grown into a respected voice defending the rights, dignity, and humanity of people who used drugs in Hamilton. We host weekly drop-ins for people with lived experience (PWLE), created a “Naloxone Here” campaign, agitated for the preservation of an important day-centre, the establishment of a second Consumption and Treatment Service in the community, formed partnerships with businesses, health and service agencies, and facilitated the voice of PWLE at many tables in the city. Join us on a reflective journey of the successes and challenges of our first year.

Presenters: Lisa Nussey, Co-Coordinator, Keeping Six-Hamilton Harm Reduction Action League; Danielle Delottinville, Co-Coordinator, Keeping Six-Hamilton Harm Reduction Action League


B6.2: Client Engagement and Co-design of Life-Saving Services

Guelph Community Health Centre is deeply committed to engaging our community, and the clients we serve, in the design and delivery of programs and services. This commitment is woven throughout all programs, including our overdose prevention services. Too often, the voices of marginalized populations are excluded and dismissed; however, within Guelph CHC’s Consumption Treatment Services, our service users are at the centre of all that we do, and that means the people using our services are able to see their voices reflected in the day-to-day lifesaving services that they access.

Presenters: Raechelle Devereaux, Executive Director, Guelph Community Health Centre; Kyley Alderson, Health Promotion Specialist, Wellington Dufferin Guelph Public Health; Rachel Ackford, Health Promotion Specialist, Wellington Dufferin Guelph Public Health;  Lindsey Sodtke, Consumption and Treatment Services Supervisor, Guelph Community Health Centre


B7.1: Improving primary care for people living with COPD: a Priority Health Challenge Initiative

North Lanark CHC and the Lanark Renfrew Lung Health Program are participating in a Priority Health Challenge (offered through the Canadian Foundation for Healthcare Improvement) to improve care for people living with COPD, with the goal to keep clients in their homes. We have implemented four interventions: an after-hours phone number for clients; increasing early screening for COPD through spirometry in primary care; expanding the Seniors Primary Care Outreach program to further integrate it into the regional lung health program, and implementing early identification of palliative clients. Our project has been successful in receiving two awards thus far in the Foundation’s Challenge.

PresentersChristina Dolgowicz, Lung Health and Rehabilitation Coordinator, Lanark Renfrew Health & Community Services; Morgan Hawn, Acting Director of Primary Care, North Lanark Community Health Centre


B7.2: Finding a BETTER Way to Chronic Disease Prevention

The incidence of chronic disease is on the rise and primary care providers often lack the time and resources to comprehensively address chronic disease prevention and screening (CDPS). The BETTER Program enhances CDPS efforts by training an interdisciplinary team member as a Prevention Practitioner, a resource to the practice with specialized skills in CDPS. Through this proactive, evidence-based approach, patients receive a personalized “Prevention Prescription” and are linked to community resources, as appropriate. Participants will learn about BETTER, understand how a personalized intervention can help patients reach their CDPS goals, and practise the BETTER tools by completing a patient case.

Presenters: Katherine Latko, BETTER Master Trainer, The BETTER Prevention Practitioner Training Institute;  Holly Finn, Implementation Lead, The BETTER Prevention Practitioner Training Institute


B7.3: Partners in Care: Working with caregivers to improve Ontario’s health system

Join Amy Coupal, CEO of the Ontario Caregiver Organization (OCO) for an interactive workshop exploring how to partner with caregivers to strengthen community health boards. Delegates will be able to incorporate what they learn immediately within their own practice (how they interact with caregivers) and bring back a model for integration that they can discuss with their organization and administration.

Presenters: Amy Coupal, CEO, Ontario Caregiver Organization

Thursday, June 11 | 10:30 - 11:30


C1: Authentic Community Engagement in the OHT Environment

This panel presentation will look into community involvement in OHTs with urban and rural presentations on leading and emerging community engagement practices. How are OHTs planning, developing, delivering and evaluating health care by, with and for the communities they serve? How are they privileging community voices and experiences and practicing empowering and accountable community-centred engagement? What are the ways that OHTs are accountable to the communities they serve? The goal is to explore board roles in community engagement in the OHT environment and arrive at a shared understanding of authentic community engagement in the OHT environment that advances health equity and builds accountability to communities.

C2: Board to Board Conversations on Indigenous Health in Indigenous Hands in the OHT Environment

This by-invitation board-to-board session is an opportunity for Indigenous Primary Health Care Council member boards to come together in an informal conversation about advancing Indigenous Health in Indigenous Hands in the Ontario Health Teams environment. There are guiding principles that should be followed for decision-making by health and social service agencies who are working with Indigenous peoples in Ontario. They include: 1) respect for Indigenous approaches to health and wellness; 2) Indigenous control of health planning and equitable resourcing; 3) self-determination; 4) self-governance; and 5) Ownership Control Access and Possession (OCAP) principles. We’ll explore questions such as: Why is advocacy for Indigenous Health in Indigenous Hands particularly important now? What are the most important strategies to use at this time?

C3: From Consultations to Co-Design: Improving services at a Trans Health Clinic through a client-provider partnership

This workshop will tackle one of the most tenacious challenges in creating authentic co-design processes: the shift from consultation to partnership. We will outline a five-step co-design process (research, empathy, ideation, prototyping, implementation), which aimed to improve the services offered by the Trans Health Clinic at Centretown CHC in Ottawa. This process included co-design workshops with community members and providers. While successful, we faced challenges in bridging community members’ and providers’ perspectives (e.g., orienting participants’ energy towards the needs of future clients). Workshop participants will engage in workshop activities and use framing questions to find solutions.

Presenters: Natalie Duchesne, Consultant/Proprietor, Connect2Knowledge, Centretown Community Health Centre; Saph Parchment, Trans Health Community Support Worker, Centretown Community Health Centre

C4: Can a 'Big Box’ Model Increase Access? A one-stop shop intervention for high-risk, vulnerable populations who are under/never- screened and tested

People like to shop at “big box” retailers because it saves time and money and reduces stress. Could this model work for at-risk populations who have a hard time accessing health care? In partnership with community agencies, NorWest Community Health Centres is delivering screening days at Thunder Bay soup kitchens and well-known meal programs in order to deliver an all-encompassing health care day. In this session, you’ll learn about our cross-sector model that draws on different strengths of health and social services to create innovative, low-barrier pathways through which people can engage with a range of providers and complete multiple screenings/tests in one day.

Presenters: Michelle Kolobutin, Coordinator, Harm Reduction Program, NorWest Community Health Centres; Danielle LeBlanc, Harm Reduction Support Worker in Consumption and Treatment Services at NorWest CHC  Katherine Mayer, Lead Mobile Coach, Prevention and Screening Services, Thunder Bay Regional Health Sciences

C5: EVERYbody Deserves Care: A body liberation approach to patient-centred care

All people deserve access to care, regardless of body size and weight. Unfortunately, those of us moving through the world in larger bodies face the same weight stigma and bias in healthcare settings as we do in all the other aspects of our lives. In this session, we will unpack the sources of sizeism in healthcare, explore the consequences of this stigma and bias on patient experience and access to care, and expand our collective capacity to provide equitable care to EVERYbody.


Presenters: Sookie Bardwell (she/her + they/them), MA, OCT, Facilitator + Equity Consultant, Chub Love; JDP (they/them), Facilitator, Chub Love


C6.1: Justice & Health Partnerships: An innovative approach to understanding and addressing health-harming legal needs

Justice & Health Partnerships (JHP) between community legal clinics and primary health care organizations have emerged in Ontario as an innovative approach for connecting vulnerable clients with the help that they need to address health-harming legal issues. This presentation will explore some of the different models for these partnerships in Ontario. It will also describe how these interdisciplinary collaborations are increasing access to justice and improving patient health and wellbeing in our own community in eastern Ontario.

Presenters: Lisa Turik, Clinic Lawyer & JHP Project Lead, Community Advocacy & Legal Centre


C6.2: Finding Health Through Justice

Learn about how a community legal clinic in Durham Region is developing an Access to Justice Hub, providing interdisciplinary care, including social and health services, through a unique approach of employing law and equity through a poverty lens.

Presenters: Omar Ha-Redeye, Executive Director, Durham Community Legal Clinic and Access to Justice Hub



C7.1: Community Mental Health and Addictions Care: A CIHI-Alliance collaborative project to harness data for learning health systems

Across Canada, there is a lack of pan-Canadian Primary Health Care Electronic Medical Record (EMR) data to inform learning health systems. A collaborative project between the Alliance for Healthier Communities and the Canadian Institute of Health Information (CIHI) used EMR data to explore questions around community health care for clients with mental health and addictions. This work represents a starting point in using EMR data for health system use in primary health care settings and highlighted key differences between clients with and without mental health and addictions issues. We’ll explore surfaced by this work for ongoing data management and governance, building upon interoperable EMRs.

Presenters: Mary Byrnes, Manager, Primary Health Care Information, CIHI; Jennifer Rayner,  Director of Research and Evaluation, Alliance for Healthier Communities


C7.2: Measuring and Reporting Health Inequalities: A dialogue on the collection and use of racialized, ethnic, and Indigenous population data

The Canadian Institute for Health Information (CIHI) promotes the measurement and reporting of health indicators by population sub-groups (e.g. low income). Health inequalities exist among racialized and ethnic populations; however, there is limited ability to routinely measure these inequalities due to a lack of standardized data across health systems in Canada. This session will define and distinguish between race and ethnicity, provide an overview of existing approaches to the collection of racial and ethnicity data, and detail considerations to mitigate the risks and harms of using this data.

Presenters: Maegan Mazereeuw, Senior Analyst, Canadian Institute for Health Information

Thursday, June 11 | 12:30 - 1:30

D1: Indigenous Health in Indigenous Hands: What does it mean in the OHT Environment?

A session designed for board members and others who are committed to being allies of Indigenous people. Detailed description to follow.

D2: Community Engagement with French Language Populations: How planning by, for and with Francophones enables a Person-Centred Integrated Health System

In this dynamic panel session, Francophone health system leaders will share urban and rural success stories to demonstrate their most effective engagement and partnership strategies, as well as best practices for designing integrated French language programs and services by, with, and for Francophones. This session is designed for both non-Francophone and Francophone organizations. This session will be presented in English. 


D3: Digital Health – Risks and Rewards

The health landscape in Ontario is changing rapidly with new and innovative solutions implemented across the health care continuum. Digital capabilities are offered to clients in an effort to make their journeys through the system easier, faster and more cost-effective. There are risks, however, that come with such advances including the increase of cyber attacks. This session will examine the range of digital health solutions implemented by Alliance members and the benefits to their clients. It will also examine what leaders need to ask about considering their own cybersecurity posture.

Presenters: Rodney Burns, Chief Information Officer, Alliance for Healthier Communities; Simeon Kanev, Privacy Business Lead, Alliance for Healthier Communities

D4: Collaborative Leadership Built at the Speed of Trust: East Toronto CHC Network’s reflections on how to support equity-focused transformation

The East Toronto Health Partners (ETHP) is one of the first Ontario Health Teams (OHTs) to be approved by the Ministry of Health. This OHT’s operational vision is: “A System without Discharges.” The ETHP is governed through an Anchor Partner model, with each member organization representing a different care sector. South Riverdale CHC is an anchor partner, representing four CHCs. In this presentation, we will describe the structures, processes and plans that support the development of a collaborative CHC network, and how that supports our engagement with other care sectors to reduce gaps in service and improve coordination of care for vulnerable, marginalized and under-served populations.

Presenter: Shannon Wiens, South Riverdale CHC

D5: Reducing Mental Health Service Wait Times: A successful interprofessional quality initiative

Within Access Alliance’s interdisciplinary health care team, lengthy wait times have prevented clients from accessing mental health care services, and impeded referrals from primary care. In order to reduce wait times and improve services, we embarked on a quality improvement journey. We developed an interdisciplinary quality initiative that used LEAN methodology and, based on findings, we implemented a new process by developing a prioritization structure and an open access process. These changes have significantly reduced wait times and improved service delivery. This presentation will share the process, challenges and results of this successful and sustainable quality improvement initiative.

Presenter: Serena Nudel, Manager, Mental Health and Wellness, Access Alliance Multicultural Health and Community Services

D6: Emergency Safer Supply Program

An interactive multimedia panel presentation, based on the development of the Emergency Safer Supply Program at the London InterCommunity Health Centre and Parkdale Queen West CHC sharing their learnings and challenges.

Presenters: Greg Nash, Program Manager, London InterCommunity Health Centre; Dr. Andrea Sereda, Physician, London InterCommunity Health Centre; Dr. Nanky Rai, Physician, Parkdale Queen West CHC;  Liam Michaud, Harm Reduction Program Coordinator, Parkdale Queen West CHC


D7.1: Health Equity and Fitness: Examining the role of registered kinesiologists in community-based programs for seniors at Access Alliance

How do you know that the physical activity your program participants are doing is actually benefiting them? How do you measure client progress? And how do you ensure that you are advancing health equity for the most vulnerable seniors in your community? In this session, we will share our approach to measuring socially vulnerable and medically complex clients’ health outcomes after joining fitness classes with a registered kinesiologist. We will also invite conversation about the role CHCs can play in advancing health equity by incorporating health professions not covered by OHIP in their services.

Presenters: Gisela Vanzaghi, Manager, AccessPoint on Jane and Programs, Access Alliance Multicultural Health and Community Services; Cesar Calero, Registered Kinesiologist, Access Alliance Multicultural Health and Community Services


D7.2: Collaborative Implementation of Physiotherapy: Improving access to upstream pain management and rehabilitation in Toronto CHCs

This presentation will share the evaluation findings from more than five years of physiotherapy service delivery through a triple aim lens. We will demonstrate improvements in access (costs), outcomes and satisfaction, identify the key roles of physiotherapists in providing upstream access to effective pain management, in particular for musculoskeletal conditions and describe the value of collaborative service implementation, including key quality improvement initiatives to improve upstream access to care.

Presenter: Emily Stevenson, Community Rehabilitation Lead, Toronto Central LHIN/Four Villages CHC